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What is your Return Policy?
It is high importance to us that you are more than happy with your purchase and the service that you receive from Radiator World. Therefore, to give you added peace of mind when making your purchase, in addition to our 100% Money Back Guarantee and outsta...
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How do I return my order?
To return your order, you can contact our customer service team in one of the following ways: Calling us on 01405800180 Replying to your order or dispatch email Sending an email to enquiries@radiatorworld.co.uk Messaging us on live chat
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Have you received my returned item(s)?
Once you have arranged a return with us, it can take up to 7 working days for your item(s) to be returned back to our warehouse and processed by the returns team. Once the return has been processed, the accounts department will be notified and your refund...
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Can I return an item for an exchange instead of a refund?
We are currently unable to exchange items. You can of course return your unwanted item (provided that it is returned in the original packaging and has not been fitted or used in any way) for a full refund. A new order would then need to be placed for the ...
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I’ve paid with Klarna – how do returns work?
We will process your refund in 2 working days on our system, this will notify Klarna against your order. Klarna states that once notified, they will process your refund in 5-7 working days. The refund process is slightly different depending on your Klarna...
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When will I receive my refund?
Once notified by the warehouse team, you will receive an email to let you know that the request has been passed to the account department and your refund will be processed within 10 working day. The team will let you know once this has been done, processi...
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